Real-time SMS Delivery Status: Implementing Plivo Webhooks with Fastify - code-examples -

Frequently Asked Questions

Implement Plivo webhooks with a Fastify server to receive real-time delivery updates. By specifying a webhook URL in your Plivo SMS API requests, the system automatically sends status updates to the specified URL as the message progresses through various stages, from queued to delivered or failed.
The Plivo Node SDK (`@plivo/node-sdk`) simplifies interaction with the Plivo API within your Node.js application. It handles authentication, API requests, and responses. The project goals of this article are to install dependencies needed for plivo, like: fastify, node.js, etc.
Fastify is a high-performance web framework for Node.js, offering speed and a developer-friendly experience. Its efficiency makes it well-suited for handling real-time updates from Plivo with minimal overhead.
Signature validation is paramount for security and should be performed at the very beginning of your `/plivo/status` route handler. This verification confirms that incoming requests genuinely originate from Plivo and haven't been tampered with.
Create a dedicated route (e.g., `/plivo/status`) in your Fastify application. This endpoint will receive `POST` requests from Plivo with message status updates like `queued`, `sent`, `delivered`, or `failed`.
Ngrok creates a secure tunnel to your local development server, making it publicly accessible. This is essential because Plivo webhooks require an HTTPS URL, even during development. ngrok fulfills this requirement, enabling status updates from plivo.
Always respond with a `200 OK` to Plivo, even if your internal processing encounters errors. Log those errors for later investigation, but the immediate `200 OK` prevents Plivo from continuously retrying the webhook.
The webhook payload includes essential information such as `MessageUUID`, `Status` (e.g., 'sent', 'delivered', 'failed'), `Timestamp`, `From`, `To`, and `ErrorCode` (in case of failures). This data helps in updating internal systems and triggering appropriate actions.
Yes, use a tool like ngrok to create a public HTTPS URL for your local server. Then, configure your Plivo SMS API requests to use this ngrok URL as the webhook URL, enabling Plivo to reach your local endpoint.
Implement robust signature validation using the `X-Plivo-Signature-V3` and `X-Plivo-Signature-V3-Nonce` headers. This ensures only legitimate requests from Plivo are processed. Always use HTTPS and validate all incoming data.
Verify ngrok's status, ensure the `BASE_URL` in your `.env` file matches the ngrok URL, check server and Plivo console logs, examine firewalls, and confirm the URL path used in the API call to Plivo.
A 403 Forbidden error usually indicates a signature validation failure. Double-check your Plivo Auth Token, URL construction (especially behind proxies), proper handling of the nonce and raw request body, and ensure a timing-safe string comparison is used.
Design database updates to be idempotent. Use unique constraints based on MessageUUID and check timestamps to prevent older status updates from overwriting newer ones. This ensures data consistency even if Plivo sends duplicate webhooks.
Use a table with columns for `message_uuid` (unique), `sender_number`, `recipient_number`, `message_body`, `initial_status`, `current_status`, `status_timestamp`, `error_code`, and standard timestamps (`created_at`, `updated_at`). Index `message_uuid` for efficient lookups.