Frequently Asked Questions
Yes, directory assistance is available in Chad by dialing 121. However, note that this service operates between 6:00 and 22:00.
Chad offers two international prefixes: 00 and 16. First, select your preferred prefix, then dial the destination country code, followed by the area code (if applicable), and finally, the local number. Be aware that using the alternative prefix '16' may result in slightly longer connection times.
The emergency number for police in Chad is 117. This number connects you directly to the nearest police station and handles both emergency and non-emergency matters. It's important to have this number readily available when in Chad.
Airtel Chad offers several service codes: 137# for Balance Check, 123# for Voicemail, and *111# for Data Balance. These codes allow users to quickly access important account information.
Use regular expressions to validate Chadian phone numbers. Specific patterns exist for landlines (starting with 22), mobiles (starting with 6, 7 or 9), and special services (starting with 11, 12, 13 or 14). Ensure your application handles invalid numbers gracefully and provides user feedback.
Chad employs a dual international prefix system (00 and 16) to provide flexibility for international calls. While both prefixes achieve the same outcome, '16' might have longer connection times.
The 112 number in Chad is for general emergencies and acts as a central dispatch. Use this number for any critical situation requiring immediate assistance from police, fire department, or medical services. It operates 24/7 in both French and Arabic.
For Sotel Tchad's landline customer care, dial 124. They offer 24/7 support for general inquiries. For technical assistance, call 126.
Implement priority routing for emergency numbers (11X series) for faster connections, and consider automatic language detection for enhanced accessibility. Crucially, setup failover systems for availability during outages.
Dial *133# to check your data balance on Tigo Chad. This USSD code provides a convenient way to monitor your data usage.
Chad implemented the current 8-digit number system in 2010. This modernization was a key step in the country's telecommunications development.
The Regulatory Authority of Electronic Communications and Postal Services (ARCEP) ensures quality of service by implementing requirements for operators, covering aspects like network availability, call drop rates, voice quality, and data speeds.
Challenges include handling the dual international prefixes (00 and 16) and ensuring reliable emergency service routing. Solutions include automatic prefix normalization and redundant routing paths with automatic failover.
Understanding the historical context, such as the introduction of mobile services in 2008 and the 8-digit system in 2010, provides insights into the current infrastructure and potential challenges.
Chad Phone Numbers: Format, Area Code & Validation Guide
Learn how to call Chad from anywhere in the world, validate Chad phone numbers, and integrate Chad's telecommunications into your applications. This comprehensive guide covers country code +235, international dialing, mobile and landline formats, emergency services, carrier codes, and validation techniques.
Chad Country Code: +235 (ITU E.164 standard)
Number Format:
Chad Emergency Numbers: 112, 117, 118
Chad's emergency services operate 24/7. Save these numbers when building applications that need emergency service access.
Emergency Services (11X Series)
Implementation Tip: Pre-populate emergency contacts in your app with recognizable labels like "Chad Emergency – 112" for quick access.
Information and Support Services (12X–14X Series)
Chad provides information and support services through dedicated numbers:
Note: Chad uses West Africa Time (WAT, UTC+1).
How to Make International Calls from Chad
Chad uses two international prefixes: 00 (primary) and 16 (alternative). Both work identically for dialing international numbers.
Dialing Process
00
or16
33
for France)1
not01
)Examples:
00 33 1 XX XX XX XX
00 1 XXX XXX XXXX
00 44 20 XXXX XXXX
Automated Dialing: When using prefix
16
, set connection timeout to 45–60 seconds (15–20 seconds longer than standard00
prefix).Carrier-Specific Service Codes
Chad's major carriers offer USSD codes for account management. USSD sessions timeout after 180 seconds of inactivity.
Carrier USSD Codes
Airtel Chad (52.7% market share):
Moov Africa Chad (47.3% market share):
Sotel Tchad (Landline):
Chad Phone Number Validation (Regex Patterns)
Follow these guidelines to validate and handle Chad phone numbers in your application.
Validation Patterns
Validate Chad phone numbers using these regex patterns:
Error Messages:
Common Implementation Challenges
1. International Prefix Handling
Normalize both
00
and16
prefixes internally:2. Emergency Services Priority Routing
Detect emergency numbers and bypass standard validation delays:
3. Network Reliability
Chad's network has intermittent connectivity. Implement retry logic with exponential backoff:
Network Infrastructure Considerations
Chad's network infrastructure is developing, with varying coverage across regions. Since gaining international fiber access in 2012, the national backbone remains underdeveloped, affecting data speeds and reliability.
Design Recommendations:
Major Mobile Operators (Q2 2025)
Carrier Detection:
Recent Developments (2025): In August 2025, the government issued an ultimatum to Airtel and Moov Africa over network quality issues (frequent outages, unstable Internet, high tariffs). Airtel responded by announcing a 50 billion CFA francs ($89.68 million) infrastructure investment by June 2026.
Historical Evolution and Future Outlook
Key Milestones
Regulatory Framework
The Autorité de Régulation des Communications Électroniques et de la Poste (ARCEP) enforces Quality of Service (QoS) requirements for all operators:
Visit the ARCEP website for current regulations and technical specifications.
Future Outlook
Expected developments in Chad's telecommunications:
Developer Impact: Plan for gradual infrastructure improvements. Network reliability will remain variable through 2026; design with offline-first principles.
Related Resources: For similar African telecommunications guides, see our resources on Nigeria phone numbers, Kenya phone numbers, and South Africa phone numbers.
Frequently Asked Questions (FAQ)
What is the country code for Chad? (235 country code)
The country code for Chad is +235 (or 00235), assigned by the International Telecommunication Union (ITU) under the E.164 standard. When calling Chad from the USA, dial 011-235 followed by the 8-digit local number. From most other countries, dial 00-235 then the local number. The complete international format is +235 yy yy xx xx.
What phone number format does Chad use?
Chad uses an 8-digit National Significant Number (NSN) format. Domestic calls are formatted as yy yy xx xx, while international calls follow +235 yy yy xx xx. Landlines start with 22, mobile numbers start with 6, 7, or 9, and special services use the 11–14 range.
What are the emergency numbers in Chad?
Chad's main emergency numbers are 112 (general emergency services), 117 (police emergency), and 118 (fire department). The 112 number serves as a central dispatch for all emergencies, offering services in French and Arabic with an average urban response time of 5–10 minutes. All emergency services operate 24/7 with redundant systems to ensure constant availability.
How do you validate Chad phone numbers in code?
Use regex patterns to validate Chad phone numbers: landlines match
^22\d{6}$
(starts with 22, followed by 6 digits), mobile numbers match^[679]\d{7}$
(starts with 6, 7, or 9, followed by 7 digits), and emergency services match^1[1-4]\d{1,4}$
. Also validate international format with^\+235[679]\d{7}$
for E.164 compliance. Implement normalization to handle spaces, dashes, and international prefixes.Which mobile operators serve Chad in 2025?
As of Q2 2025, Chad's mobile market is dominated by Airtel Chad (52.7% market share) and Moov Africa Chad (47.3% market share). Sotel Tchad, the national telco, operates Salam Mobile but focuses primarily on voice services using GPRS and EDGE technologies. In August 2025, the government issued an ultimatum to Airtel and Moov Africa over network quality issues, prompting Airtel to announce a 50 billion CFA francs ($89.68 million) infrastructure investment by June 2026.
How to dial international calls from Chad?
To dial international from Chad, use exit code 00 or 16, then the country code. For example, to call the USA from Chad: dial 00-1-XXX-XXX-XXXX. To call France from Chad: dial 00-33-1-XX-XX-XX-XX (drop the leading zero from the French area code). When using the alternative prefix (16), allow slightly longer connection time (45–60 seconds), especially for automated dialing applications.
What are the USSD codes for Airtel Chad?
Airtel Chad's main service codes are: *137# for balance check, *123# for voicemail access, and *111# for data balance inquiry. These USSD codes allow subscribers to manage their accounts, check balances, and configure services directly from their mobile devices without internet connectivity.
What are the USSD codes for Moov Africa Chad?
Moov Africa Chad service codes include: *100# for account management, *125# for voicemail setup, and *133# to view data plans. These USSD codes provide subscribers with self-service options for managing their mobile accounts.
What is ARCEP Chad and what does it regulate?
The Autorité de Régulation des Communications Électroniques et de la Poste (ARCEP) is Chad's telecommunications regulatory authority. As of December 2024, it's led by Director General Haliki Choua Mahamat. ARCEP implements Quality of Service (QoS) requirements for all operators, including network availability (95% uptime), call drop rates (maximum 2%), voice quality (MOS ≥ 3.5), and data speeds (minimum 2 Mbps for 3G, 10 Mbps for 4G). In September 2025, ARCEP mandated Starlink user registration and launched initiatives promoting solar energy adoption by telecom operators. Visit https://arcep.td/ for current regulations.
What network infrastructure challenges exist in Chad?
Chad's network infrastructure is still developing, with varying coverage and quality across regions. While Chad gained international fiber bandwidth access in 2012, the national backbone remains underdeveloped, impacting data speeds and reliability. As of 2025, persistent issues include frequent outages, unstable Internet, and high tariffs relative to service quality. ARCEP is pushing operators to adopt solar energy to address unreliable electricity infrastructure challenges.
What are Chad's directory and customer service numbers?
Chad offers several information and support services: 121 for directory assistance (available 6:00–22:00 WAT), 123 for automated time information (24/7), and 141 for general customer service (8:00–20:00 WAT daily). Sotel Tchad provides 24/7 landline support through 124 (customer care) and 126 (technical support). These services are valuable for applications requiring directory assistance or customer support integration.
How do you detect which carrier a Chad phone number belongs to?
Detect carrier by checking number prefixes: Airtel Chad uses 66, 67, and 77; Moov Africa Chad uses 90, 91, 92, and 93; Sotel Tchad (Salam Mobile) uses 96 and 97. Implement carrier detection logic to optimize routing, display carrier-specific features, or estimate costs based on operator.
What timeout values should I use for Chad telecommunications?
Set generous timeout values for Chad applications: 45–60 seconds for API calls, 60 seconds for SMS delivery confirmation, and 45–60 seconds for international calls using the
16
prefix (15–20 seconds longer than the00
prefix). USSD sessions automatically timeout after 180 seconds of inactivity. Implement retry logic with exponential backoff (1s, 2s, 4s delays) to handle intermittent connectivity.