Indonesia SMS Pricing 2025: Compare API Provider Rates & Costs

Indonesia SMS pricing varies significantly by provider in 2025. Plivo charges $0.1173 per message, Twilio costs $0.4414, while Sinch and Infobip offer mid-range rates around $0.32. Choose the right SMS provider for Indonesia by understanding SMS API pricing, regulatory compliance, and local carrier infrastructure. This guide compares SMS pricing across leading providers – Twilio, Plivo, Sinch, and Infobip – and covers mandatory 2025 compliance requirements, mobile carrier rates, and cost-optimization strategies for businesses sending SMS in Indonesia.

Why Is Indonesia's SMS Market Important in 2025?

Indonesia's mobile-first landscape presents a unique opportunity for businesses leveraging SMS for customer communication. With 356 million cellular mobile connections active as of early 2025 (125% of the total population), SMS remains a powerful tool for reaching a broad audience across the archipelago. Internet penetration reached 80.66% by mid-2025, with 229.4 million internet users – a significant increase from 212 million at the start of the year. Notably, 98.7% of Indonesian internet users access the internet via mobile devices, making Indonesia the number one country globally for mobile internet usage. Navigate the Indonesian market by understanding its specific characteristics:

• Diverse Demographics: Indonesia's diverse population spans numerous islands and ethnic groups. Target your SMS campaigns with personalized messaging tailored to specific regions or segments.
• Mobile-Centric Culture: With rapid internet adoption (11 million new users between January and April 2025 alone), Indonesians demonstrate a strong preference for mobile communication. Mobile broadband penetration stands at 121 subscriptions per 100 inhabitants, making SMS a highly effective channel for reaching consumers directly.
• Evolving Regulations: Indonesia's regulatory environment for telecommunications is dynamic. Government Regulation No. 46/2021 permits foreign OTT service providers to operate in Indonesia but requires cooperation with local telecommunications operators, under Ministry of Communications and Informatics (MOCI) supervision. The Personal Data Protection (PDP) Law of 2022 (Law No. 27/2022) established Indonesia's first comprehensive data protection framework. As of October 17, 2024, obtain explicit consent before sending SMS messages – full PDP compliance is mandatory for all organizations.
• Growing Digital Economy: Indonesia's burgeoning digital economy – fueled by a rising middle class and increased disposable income – drives growth in the SMS advertising market. Properly targeted SMS campaigns deliver strong engagement: transactional messages (OTPs, order confirmations) achieve 98%+ open rates within minutes, while compliant promotional campaigns deliver 15–25% click-through rates – significantly higher than email marketing in the region.

What Are Indonesia's SMS Compliance Requirements in 2025?

Effective August 2024, Indonesian network operators introduced mandatory compliance requirements for all domestic sender IDs:

• Sender ID Registration: Register and approve all alphanumeric sender IDs with Indonesian operators before use. Operators block unregistered or misleading IDs. Registration workflow: (1) Prepare required documents (LOA, company registration, NPWP for domestic entities); (2) Submit via your SMS provider's registration portal; (3) Operators review for 2–4 weeks; (4) Receive approval or revision requests; (5) Once approved, sender ID becomes active across registered networks. Each carrier (Telkomsel, Indosat, XL Axiata) requires separate registration. Learn more about sender ID registration timelines below.
• Brand Name Requirement: Include your brand name within the SMS content. Operators automatically block messages without brand names or with mismatched brand names. Effective April 1, 2024, operators automatically block any SMS OTP (One-Time Password) without the brand name in the message format when identified as international A2P (Application-to-Person) OTP traffic.
• Letter of Authorization (LOA): Provide a Letter of Authorization (LOA) to register your sender ID with Indonesian network operators. Domestic entities in Indonesia must authenticate documents with a materai (physical stamp valued at 10,000 IDR as of 2021), company stamp, and wet signature (e-signatures not accepted). Include screenshots of your opt-in process for both website and mobile app during registration. LOA format requirements (Infobip LOA guidelines, Twilio registration): must include company letterhead with date and letter reference number (LOA cannot be older than 6 months); clearly state the sender ID being registered; name and position of authorized company representative; company stamp and signature placed above the materai stamp; for domestic entities, include NPWP (tax identification), and for financial institutions, include OJK license.
• Sender ID Specifications: Sender names cannot exceed 11 characters (including spaces and punctuation). Only brand-related, alphanumeric sender IDs are allowed; generic senders are prohibited. Unicode is not supported by any networks in Indonesia for SMS messaging. Approved examples: "BankABC", "ShopMart", "GoFood123". Rejected examples: "Info" (generic), "Promo" (generic), "Best-Offer!" (special characters), "VeryLongBrand" (exceeds 11 chars).
• Content Restrictions: Gambling, religious, adult, racial, political, and unsolicited promotional content is prohibited. P2P (Person-to-Person) traffic is also prohibited – all SMS must be legitimate A2P business communications.
• Consent Requirements: Under the PDP Law (Law No. 27/2022), obtain explicit, informed, and specific permission from customers before sending messages through sign-up forms, app permissions, or other clear consent methods. Maintain proof of consent and process opt-out requests within 72 hours. Best practices (MessageCentral SMS regulations): use clear checkbox language ("I agree to receive SMS from [Brand] for order updates and promotions"); timestamp all consent records; store consent metadata (IP address, consent method, date/time); implement double opt-in for promotional lists; provide clear opt-out instructions in every promotional message ("Reply STOP to unsubscribe"); maintain a suppression list synced across all campaigns.
• Timing Restrictions: In specific sectors (e.g., financial services under Bank Indonesia Consumer Protection Regulations), direct marketing messages can only be sent Monday to Saturday, excluding public holidays, between 08:00–18:00 local time.

Penalty: Misuse of domestic sender IDs results in a 6-month block.

How Much Does It Cost to Send SMS in Indonesia?

SMS pricing in Indonesia varies significantly by provider type, message volume, and local telecommunications infrastructure.

International vs. Local SMS Provider Pricing

International providers offer volume discounts but charge higher rates than local providers. International providers rely on local carriers for message delivery, which increases costs.

• International Providers: Plivo, known for its cost-effectiveness, offers rates starting at $0.1173 per message. Twilio, positioned as a premium service with advanced features, charges $0.4414 per SMS (as of October 2025). Sinch and Infobip fall within a mid-range, offering rates around $0.32 per message. Best for: businesses needing global reach, advanced APIs, multi-channel integration, enterprise SLAs, or those sending <10,000 messages/month where integration simplicity outweighs cost savings.
• Local Providers: Domestic telecommunications companies in Indonesia offer significantly lower rates – IDR 100 to IDR 200 per message (approximately $0.006 to $0.012 USD at October 2025 exchange rates of ~16,650 IDR/USD). However, integrating with local providers requires navigating complex regulatory and registration requirements. Local provider examples: Telkomsel Direct API, Indosat API Gateway, XL Axiata Business SMS. Integration requirements: typically require Indonesian business entity (PT or CV), direct carrier contracts, technical integration with each carrier separately, and 4–8 week setup time. Best for: high-volume senders (100,000+ messages/month) with local presence and technical resources to manage carrier relationships. Consider comparing local vs international providers based on your volume.

Indonesia Mobile Carriers: Telkomsel, Indosat, and XL Axiata

Indonesia's SMS infrastructure relies on three major carriers following the XL Axiata-Smartfren merger completed in January 2025. As of 2024-2025, Telkomsel dominates with 45% subscriber market share (159.4 million subscribers) and approximately 62.8% revenue market share, followed by Indosat Ooredoo Hutchison with 28% subscriber share (94.7 million users), and XL Axiata (merged with Smartfren to form XLSmart) with 27% subscriber share (94.5 million users). These three carriers provide the backbone for message delivery and influence both cost and reliability. International providers partner with these local carriers, contributing to their higher pricing.

Which SMS Provider Is Best for Indonesia? Twilio vs Plivo vs Sinch vs Infobip

Provider	Price per SMS (USD)	Volume Discounts	Key Features	Support Quality	Typical Delivery Rate	API Complexity
Twilio	$0.4414	Available, enterprise custom pricing for committed annual volumes (Twilio pricing)	Advanced API, global reach, enterprise support, omnichannel messaging	24/7 enterprise support, dedicated account managers for large accounts	95–98%	Moderate (comprehensive documentation)
Plivo	$0.1173	Volume tiers available; committed spend discounts (Plivo pricing)	Cost-effective, high-volume capability, scalable API	Email and ticket support, phone support for premium tiers	94–97%	Low (simple REST API)
Sinch	$0.327	Tier-based pricing, custom enterprise packages	Local partnerships, reliable delivery, flexible API integration	Regional support teams, account management for enterprise	95–97%	Moderate
Infobip	$0.3210775	Pay-as-you-go with volume discounts, custom enterprise pricing	Comprehensive integration, multi-channel support, rich messaging features	24/7 global support, dedicated technical teams	96–98%	Moderate to High (extensive feature set)

Note: Prices are current as of October 2025 and may vary based on destination, message type, and volume commitments. Carrier fees and surcharges apply to all rates. Always confirm current pricing with the provider directly.

How Much Does Twilio SMS Cost in Indonesia?

Twilio SMS pricing in Indonesia is $0.4414 per message, positioning it as the premium option among international SMS providers. Twilio offers advanced features including delivery reporting, programmable workflows, and multiple integration options. Its enterprise-grade infrastructure suits businesses with high-volume and complex messaging needs. Ideal use cases: Multi-national enterprises requiring unified global messaging platform; businesses needing advanced features (programmable workflows, Twilio Functions, Studio visual builder); companies with complex compliance requirements across multiple markets; omnichannel strategies integrating SMS with voice, WhatsApp, and email.

How Much Does Plivo SMS Cost in Indonesia?

Plivo SMS pricing in Indonesia is $0.1173 per message, making it the most affordable option among major international SMS providers. Plivo's competitive pricing and scalable architecture attract businesses prioritizing cost-efficiency, particularly for bulk SMS messaging. Its simple REST API integration process adds to its appeal for developers. Ideal use cases: Startups and SMBs with budget constraints; high-volume transactional messaging (OTPs, notifications); simple integration requirements without complex workflows; businesses testing SMS channels before scaling.

How Much Does Sinch SMS Cost in Indonesia?

Sinch SMS pricing in Indonesia is $0.327 per message, positioning it in the mid-range between budget and premium options. Sinch delivers reliable messages through established local carrier relationships with Telkomsel, Indosat, and XL Axiata. Its flexible API and comprehensive support options balance cost and reliability. Ideal use cases: Businesses prioritizing delivery reliability over lowest cost; regional enterprises focused on Southeast Asian markets; companies needing balance of features and support without enterprise pricing.

How Much Does Infobip SMS Cost in Indonesia?

Infobip SMS pricing in Indonesia is $0.3210775 per message, aligning with mid-tier market positioning. Infobip excels at multi-channel messaging with advanced integration options for SMS, WhatsApp, and other channels. Its rich messaging features and global reach suit businesses with diverse communication needs across Asia-Pacific markets. Ideal use cases: Enterprises managing complex customer journeys across SMS, WhatsApp, email, and voice; businesses requiring advanced personalization and campaign management; companies needing regional expertise in Asia-Pacific markets; organizations with dedicated communication operations teams.

What Factors Affect SMS Pricing in Indonesia?

Several factors contribute to the final cost of sending SMS messages in Indonesia:

• Geographic Considerations: Domestic SMS rates are generally lower than international rates. Cross-border messaging involves routing costs and regulatory compliance, impacting pricing.
• Volume-Based Pricing: Most providers offer volume discounts, tiered pricing structures, and enterprise pricing options for high-volume senders. Negotiate favorable rates based on your projected message volume. Typical volume tiers: Plivo and Twilio typically offer standard pay-as-you-go for <10K messages/month; volume discounts at 10K–100K (5–15% discount), 100K–1M (15–25% discount), and 1M+ messages/month (25–35% discount, custom enterprise pricing). Exact thresholds vary by provider and are subject to negotiation.
• Message Type: Transactional messages (e.g., OTPs, two-factor authentication) often have different pricing than promotional messages. Understand these distinctions to budget accurately. Cost calculation example: A fintech sending 50,000 OTPs/month via Plivo: 50,000 × $0.1173 = $5,865/month. Same volume via Twilio: 50,000 × $0.4414 = $22,070/month. With 15% volume discount on Plivo: $4,985/month – a savings of $17,085/month vs. Twilio standard rates.
• Origination Identity: Using dedicated long codes, short codes, or alphanumeric sender IDs as origination identities can impact pricing. Each option has its own associated costs, registration requirements, and benefits. Comparative costs: Alphanumeric sender IDs typically have no additional monthly fee beyond per-message costs; short codes require separate carrier registration and cost significantly more (typically $500–2,000/month per carrier in Indonesia) but offer higher throughput and premium delivery rates for high-volume campaigns.
• Carrier Surcharges: Additional carrier fees apply to all inbound and outbound SMS usage rates, which can affect the final cost per message.
• Compliance Costs: Registration fees for sender IDs and LOA processing may apply depending on your provider. Provider registration fee ranges: Twilio and Plivo typically include sender ID registration in standard service at no additional fee; some providers charge $50–200 one-time setup fee per sender ID; Smartfren in Indonesia charges 100,000 IDR (~$6 USD) registration fee per sender ID as documented in their registration forms.

How to Choose the Best SMS Provider for Indonesia

Select the optimal SMS provider by carefully considering your specific business needs:

• Message Volume: If you send high volumes, prioritize providers offering significant volume discounts and scalable infrastructure.
• Budget: Balance cost-effectiveness with essential features and reliability. Plivo is often a good starting point for budget-conscious businesses.
• Technical Integration: Evaluate the provider's API documentation and integration process for compatibility with your existing systems. Integration complexity comparison: Plivo offers simplest REST API with 2–3 day typical integration time; Twilio provides comprehensive SDKs with 3–5 day setup for basic implementation; Sinch and Infobip offer more feature-rich platforms requiring 1–2 weeks for full implementation including advanced features.
• Delivery Reliability: If you prioritize reliable message delivery, Sinch's local partnerships offer clear advantages.
• Compliance Support: Choose a provider that handles sender ID registration, LOA submission, and stays current with Indonesian regulatory requirements including the PDP Law compliance.
• Support and Service Level: Review the provider's support options and service level agreements (SLAs) to ensure timely assistance.
• Scalability: Choose a provider that can accommodate your future growth and evolving messaging needs.

Frequently Asked Questions

What is the cheapest SMS provider in Indonesia?

Plivo offers the most affordable international SMS rates in Indonesia at $0.1173 per message, making it 73% cheaper than Twilio. However, local Indonesian telecommunications providers offer even lower rates (IDR 100–200 or $0.006–$0.012 per message), though they require more complex integration.

Do I need to register my sender ID in Indonesia?

Yes, as of August 2024, all alphanumeric sender IDs must be registered and approved by Indonesian operators before use. Provide a Letter of Authorization (LOA) and ensure your sender ID is brand-related, alphanumeric, and does not exceed 11 characters.

What happens if I don't include my brand name in SMS messages?

Operators automatically block messages sent without brand names or with mismatched brand names. This requirement became mandatory in August 2024, and violations can result in a 6-month sender ID block.

Which mobile carriers operate in Indonesia?

Indonesia has three major carriers: Telkomsel (45% subscriber market share with 159.4 million subscribers), Indosat Ooredoo Hutchison (28% share with 94.7 million users), and XL Axiata merged with Smartfren to form XLSmart (27% share with 94.5 million users). All international SMS providers route messages through these local carriers.

Are there content restrictions for SMS in Indonesia?

Yes, Indonesian regulations prohibit gambling, religious, adult, racial, political, and unsolicited promotional content in SMS messages. P2P (Person-to-Person) traffic is also prohibited – all SMS must be legitimate A2P business communications. Additionally, the PDP Law (Law No. 27/2022) requires explicit customer consent before sending any messages. As of October 17, 2024, full compliance is mandatory. Violations carry severe penalties: unlawful collection or use of personal data can result in fines up to 5 billion IDR (~USD $300,000) and/or up to 5 years imprisonment, while unlawful disclosure can result in fines up to 4 billion IDR (~USD $240,000) and/or up to 4 years imprisonment. Administrative sanctions include fines up to 2% of annual revenue. The Ministry of Communications and Informatics (MOCI) serves as the temporary enforcement authority.

What penalties apply for non-compliance?

SMS-Specific: Misuse of domestic sender IDs results in a 6-month sender ID block.

Data Protection: Under the PDP Law, penalties include:

• Unlawful collection/use: Up to 5 billion IDR (~USD $300,000) fine and/or 5 years imprisonment
• Unlawful disclosure: Up to 4 billion IDR (~USD $240,000) fine and/or 4 years imprisonment
• Administrative sanctions: Written warnings, temporary suspension, data deletion, and fines up to 2% of annual revenue

How much does bulk SMS cost in Indonesia?

Bulk SMS pricing in Indonesia depends on volume commitments. Plivo offers the most cost-effective option at $0.1173 per message for international providers. Most providers offer tiered volume discounts: higher sending volumes (10,000+ messages/month) can reduce per-message costs by 15–30%. Local Indonesian providers offer rates as low as IDR 100–200 ($0.006–$0.012) per message but require direct carrier integration. Volume-based ROI example: E-commerce business sending 500,000 promotional SMS/month via Plivo with 25% volume discount: ($0.1173 × 0.75) × 500,000 = $43,987/month. If campaigns generate 20% CTR with $50 average order value and 5% conversion: 100,000 clicks × 5% × $50 = $250,000 revenue, yielding 5.7x ROI.

Can I use short codes for SMS in Indonesia?

Yes, you can use short codes in Indonesia, but they require separate registration with each carrier (Telkomsel, Indosat Ooredoo Hutchison, and XL Axiata). Short codes typically cost more than alphanumeric sender IDs but offer higher delivery rates for high-volume campaigns. Most international SMS providers can assist with short code procurement and registration. Short code costs and timelines: Procurement costs range from $500–2,000/month per carrier in Indonesia; registration timeline typically requires 8–12 weeks for approval across all three major carriers; requires separate LOA and use case documentation for each carrier; best suited for campaigns exceeding 100,000 messages/month where premium delivery rates justify additional costs.

How long does sender ID registration take in Indonesia?

Sender ID registration in Indonesia typically takes 2–4 weeks after submitting your Letter of Authorization (LOA), company documentation (with materai stamp for domestic entities), and opt-in process screenshots. Processing times vary by carrier and provider. Plan accordingly to ensure your sender IDs are approved before campaign launch dates. Registration timeline breakdown: Telkomsel: 3–4 weeks average; XL Axiata: 2–3 weeks average; Indosat Ooredoo Hutchison: 2–3 weeks average. Delays can occur if documentation is incomplete (add 1–2 weeks for resubmission) or during high-volume registration periods (Indonesian holiday seasons may add 1 week). Using experienced SMS providers like Twilio or Infobip can expedite the process through established carrier relationships.

What's the difference between transactional and promotional SMS pricing in Indonesia?

Transactional SMS (OTP codes, order confirmations, account alerts) and promotional SMS (marketing messages, offers) have the same base rates from international providers. However, promotional messages face stricter content restrictions and timing limitations (Monday–Saturday, 08:00–18:00 in some sectors). All messages must include brand names and obtain explicit PDP Law consent.

Next Steps

Review the market landscape regularly – providers frequently update their pricing and features. Ensure full compliance with the August 2024 sender ID registration requirements and the October 17, 2024 PDP Law mandate. Both deadlines have passed, and non-compliance carries significant penalties. Maintain documentation of consent, LOAs, and opt-in processes to demonstrate compliance during audits. Implementation checklist: (1) Choose SMS provider based on volume and budget; (2) Prepare LOA and registration documents (allow 1 week); (3) Submit sender ID registration through provider (2–4 weeks processing); (4) Implement opt-in/opt-out mechanisms in your application; (5) Configure message templates with brand name inclusion; (6) Set up consent tracking and documentation; (7) Test delivery across all three carriers; (8) Monitor delivery rates and compliance metrics; (9) Schedule quarterly compliance reviews. By staying informed about regulatory changes and carefully evaluating your options, you can choose the SMS provider that best aligns with your business objectives in the dynamic Indonesian market.

For businesses expanding their SMS strategy beyond Indonesia, consider exploring pricing guides for other Southeast Asian markets to optimize your regional messaging costs.